Return Policy

MotorGuide.com Return & Refund Policy

If you have concerns with the functionality or performance of your trolling motor or accessory, please contact our technical support team at 1-920-929-5040 and we’ll do our best to resolve your issue over the phone.

Return Policy for products purchased through MotorGuide.com

If you’re unsatisfied with products purchased direct from MotorGuide.com, we’ll gladly accept your return within 30 calendar days of purchase. No returns will be accepted after 30 calendar days. Please use the following steps when preparing your return:

  • Returned items must be in original packaging, unused and in new sellable condition. All labels and tags must be intact, and the item cannot show any signs of use. If the item is considered used, credit will not be issued, and the item will be sent back.
  • You must have a packing slip or order confirmation email from your original purchase to complete your return. The original packing slip or email confirmation will need to be included in the box when the item is sent back.
  • This policy only applies to finished goods purchased on MotorGuide.com.
  • Items purchased outside of MotorGuide.com must be returned to the original purchase locations and are subject to the 3rd party’s return policy. We only process returns for items purchased on MotorGuide.com.

Return Authorization Required

All returns must be issued a return authorization number supplied by MotorGuide. Please contact us at 1-616-897-2290 and speak to a customer service specialist for authorization. Or log into Quivers and

  1. Contact us for a Return Authorization Number
  2. Write your Return Authorization Number on a copy of your packing slip or a printed copy of your original order confirmation email and enclose it in the package.
  3. Package up your item securely and remove any previous shipping labels from the box.
  4. Ship your items. Use the shipping address below. Please note, you are responsible for return freight charges, any insurance, and scheduling the pickup of your package unless otherwise agreed upon with MotorGuide customer service.

Shipping

Ship the item you’d like to return to the address below.

MotorGuide
ATTN: E-Commerce Returns
1016 N Monroe St
Lowell, MI 49331

Credit

Upon receipt of your return, we will inspect the items and process your credit (excluding original shipping fees) within 14 business days. A refund of the purchase price and sales tax (if applicable) will be credited back to your original payment method. Shipping expenses will not be credited unless otherwise agreed upon with MotorGuide customer service. We are not responsible for items lost in transit.